Onboard, train and retain every customer, without adding CSMs.

It is software for delivering onboarding, product training and office hours to many customers at once, and for acting on what happens in those sessions. EasyWebinar runs live, simulive, automated and on-demand sessions, records attendance, watch time, questions and clicks for every customer, and follows up automatically through Power Follow-Ups and the built-in EasyCRM.

No. EasyWebinar is browser-based for attendees: customers register with one click and join from any modern browser on desktop or mobile, with no app, plugin or account to install. That keeps show-up high for onboarding sessions, where every extra step loses new customers.

EasyWebinar fits best when your team runs recurring customer onboarding and training sessions that drain CSM time. Run the session live until it works, then run that exact session as an automated webinar for every new account, and let engagement decide who gets a replay, the next session or a call. It is not an in-app guidance tool or a course platform; pair it with those if you need them.

Most teams use a combination: a project plan or customer success platform to track milestones, in-app guides for small nudges, and webinar software for the sessions where customers learn together. EasyWebinar handles those sessions, from the invitation and reminders to the live or automated session, the replay and the follow-up.

Move the session every customer needs into a one-to-many webinar, live or automated, and keep live Q&A, office hours and setup calls for individual questions. EasyWebinar shows who asked for help or went quiet, so your CSMs spend their one-to-one time on the customers who need it.

Use live sessions for kickoffs, complex setups, feature launches and office hours, where questions change the session. Once a live session works, turn that exact session into an automated or just-in-time webinar in one switch, so every new customer gets it on their schedule, and keep on-demand replays for catch-up and new seats. Every format records the same engagement and runs the same follow-up.

Choose one task that gets a new customer to a first win, such as setting up a workspace, inviting the team or completing a first workflow. Explain why it matters, show the steps live, leave time for Q&A and use a poll to learn what customers want next. Keep it to 30 to 40 minutes.

Invite customers as soon as they sign up and let them choose a time, and make joining easy: customers join from any browser on desktop or mobile, with nothing to download. Just-in-time sessions start minutes after registration, scheduled sessions run in every time zone, and confirmation, calendar invites and reminders go out automatically. Across the industry about half of registrants attend live, so send the replay and the next date to everyone who missed it.

Yes. Power Follow-Ups branch on what each person did: customers who missed a session can get the replay, attendees an invitation to the next session, and anyone who asked for help a task for their CSM. When EasyCRM is enabled for a webinar, attendance, watch time, questions and clicks are saved to each contact. Available fields and automation depend on your plan and configuration.

Scaled customer success delivers the same guidance to many accounts at once, so CSMs can focus on the accounts that need a person. Webinars are the most human part of that model: customers see a real product walkthrough and can ask questions, while engagement data tells your team which accounts to contact next.

Training helps customers adopt the product, and a 2024 Forrester study for Intellum found a 38.3% increase in adoption of the products training targeted. Webinars also show you early when a customer stops engaging. Attendance alone does not prove retention, so compare it with product usage, support activity and renewal data.

Track registrations, show-up rate, watch time, replay views and questions for each program. Then compare those signals with activation milestones, feature usage, support tickets and renewals, and with the one-to-one hours your team no longer spends repeating the same session.

No. EasyWebinar is a webinar platform: it runs customer onboarding and training as live, automated and on-demand webinars, with engagement data and follow-up built in. If you need a course platform with lessons, quizzes and certificates, pair EasyWebinar with one. For in-app product tours, use a digital adoption tool, and for internal meetings, Zoom or Microsoft Teams is the better fit.

Yes. Keep the CRM you run, or use ours. Native integrations send registrations, attendance and engagement to HubSpot, Salesforce Pardot (Account Engagement), ActiveCampaign, Mailchimp, Keap, Kit, GoHighLevel, GetResponse, AWeber and Drip. Other tools, including many customer success platforms, connect through Zapier or webhooks. Or use EasyCRM natively if you want contacts and follow-up in the same place as your webinars.

Yes. Any session can have a replay page, and replays can stay available for as long as you like, so a customer who joins months later sees the same session as the first cohort. You can also run a recorded session as an on-demand or just-in-time automated webinar with polls, Q&A and follow-up.

EasyWebinar holds SOC 2 Type II and follows GDPR-aligned data practices, with a data processing agreement. SSO and SAML are available on the Scale plan, and customers join from any browser, so there is no software for their IT team to approve.