Run live and automated customer training, see who takes part, and follow up through built-in EasyCRM. Help customers get started and keep learning, with less repeat work for your team.
SOC 2 Type II
GDPR compliantBring onboarding, product training, and ongoing education to many customers at once—with personal help when it matters.
Guide new customers through setup and implementation without repeating the same introduction on every call.
Share the core lesson. Invite setup questions.
Help customers use more of the product through focused training and regular access to your experts.
Use participation to guide the next training invite.
Reinforce best practices, close knowledge gaps, and introduce the next useful workflow.
Invite customers to advanced or refresher training.
Bring training, participation, and follow-up into one customer education workflow.
Manual handoffs fragment participation data and make it harder to see what each customer needs next.
Customer educationLive + automated
Connect registration, customer training, engagement signals, and configured EasyCRM follow-up.
Teach live. Reuse the lesson. Keep personal help available.
Record your core onboarding lessons once. Give each new customer a consistent starting point, while your team focuses on questions and more complex needs.
Use AI to prepare your material, then bring your experts and customers together for hands-on learning.
Give AI Webinar Builder your topic to draft the outline, script, page copy, emails, and polls. Your experts review and refine before launch.
Explore AI Webinar Builder
Live training · Trainer & product expertHow do I invite my team?
Let’s walk through it together.
Demonstrate a workflow with screen sharing. Bring in co-presenters and moderators, use polls to check understanding, and answer questions live. Customers join in their browser.
Explore live webinarsSee who joined your training, who missed it, and what to do next—all with built-in EasyCRM.
Keep customer contacts and webinar activity together.
Use attendance tags to guide emails and training invites.
Manage assignments, appointments, and pipelines in EasyCRM.
EasyCRMCustomer follow-up
Connect webinar activity to the tools your team uses.
HubSpot · Salesforce Pardot · ActiveCampaign · Keap · GoHighLevel · Zapier
View integrationsEasyCRM scoring helps prioritize follow-up. To assess onboarding success or account health, also consider product usage, support history, and your team’s customer knowledge. Available data and automation depend on your plan and configuration.
| CS objective | Webinar strategy | Webinar evidence | Evaluate elsewhere |
|---|---|---|---|
| Faster time-to-value | Getting-started webinars | Attendance, watch time, questions | Activation milestones |
| Onboarding completion | Live cohorts plus automated make-up sessions | Attendance and replay activity | Completion rate |
| Product adoption | Role-based product training | Participation, polls, questions | Feature usage |
| Scalable education | Evergreen and on-demand training | Reach across sessions and replays | Cost-to-serve |
| Retention support | Refresher and best-practice education | Continued participation | Renewal and churn |
Use EasyWebinar for training and EasyCRM for contact management and follow-up. Connect the tools your team already uses when you need broader customer and account information.
“It has helped us automate weekly webinars, save time and costs, and improve overall efficiency.”
Read review on G2“Perfect for live and evergreen webinars. Covers the entire funnel: registration, reminders, post-event emails, and statistics.”
Verified review on TrustRadius
SOC 2 Type II and GDPR compliance, with validated security controls and global privacy support.
Coordinate hosts and moderators with team access and sub-accounts. Enterprise options support SSO, SAML, and SCIM.
Enterprise plans support up to 100,000 live attendees, with named SLA, prioritized support, and deployment guidance options.
Onboarding, automation, measurement, and the tools you already use.
Customer Success webinars are post-sale sessions used to onboard, train, update, and support customers. They may be live, scheduled, automated, evergreen, simulive, or on demand, depending on the need for real-time interaction or repeatable access.
Yes. Teams can use EasyWebinar for new-customer orientation, implementation guidance, product training, and role-based onboarding. Live Q&A handles common questions, while recurring sessions and replays give no-shows and customers in other time zones access to the same education.
Yes. EasyWebinar can run recorded training on a recurring schedule, just in time, evergreen, or on demand, with registration, reminders, replay access, and follow-up. Keep live help available for implementation issues or questions that need human judgment.
Use live webinars when customers need Q&A, feedback, or hands-on guidance. Use automated, evergreen, or on-demand webinars for proven, repeatable lessons. Many teams start live, refine the session, then reuse it while keeping office hours for individual needs.
EasyWebinar can track registrations, attendance, no-shows, watch time, drop-off, questions, polls, CTA clicks, and replay activity, depending on the event and configuration. Use these signals with product usage, support, satisfaction, and account data.
Yes. EasyCRM is built into EasyWebinar. Once connected and enabled for a webinar, registrations can create or update contacts, configured rules can apply participation tags, and mapped fields can store session dates, join links, and replay links. Supported external CRM integrations are also available; fields, events, and access depend on your plan and setup.
Webinars make product education, feature training, and best practices easier to access. That can support adoption and retention, but webinar attendance alone does not prove either outcome. Compare participation with product usage, customer health, renewal, and churn data.
Yes. Recurring, simulive, evergreen, and on-demand options support multiple time zones. Enterprise capabilities include SOC 2 Type II and GDPR compliance, SSO, SAML and SCIM support, role-based access, sub-accounts, support options, and capacity up to 100,000 live attendees.
A meeting usually serves one scheduled conversation. A webinar program adds structured registration, reminders, replay and follow-up, with live, simulive, automated, evergreen or on-demand access. Participation can connect to EasyCRM and supported CRM or automation workflows. Keep one-to-one meetings for customer-specific issues and strategic guidance.
Yes. EasyCRM provides contact management, engagement scoring, email sequences, appointments, team assignment, and pipelines. Customer Success teams can use these capabilities to organize outreach after training. Webinar engagement is one part of the customer picture; a complete account-health assessment also needs product, support, and other customer information.
Current Growth plans include automated, simulive, and evergreen webinars, plus EasyCRM scoring, sequences, and automated follow-up. Pro adds native HubSpot and Salesforce sync. Scale adds team routing and live session monitoring. Enterprise capacity and custom requirements are available separately. See pricing for current limits and availability.
Build a customer education program that runs live when people need you and automatically when they do not.