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What is a live attendee?
A live attendee is someone who joins and watches the webinar during the actual scheduled broadcast time.
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What is an automated attendee?
An automated attendee is someone who watches an automated webinar — a session that uses a recorded presentation scheduled to run like it's live. They aren't watching a true live broadcast, but the experience can include timed chat, offers, and engagement features.
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How can I contact support?
Our support team is available 7 days a week. You can reach us by emailing support@easywebinar.com or sending a message through the chat icon on your dashboard.
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Can I cancel my subscription at any time?
Yes, you can cancel your EasyWebinar subscription at any time. Please note that we do not offer refunds on subscriptions. To make sure EasyWebinar is the right fit for you, we recommend taking advantage of our free trial first—no strings attached!
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What happens if I exceed my attendee limit?
If you exceed your plan's attendee limit, an overage fee will apply: $0.78 per additional live attendee and $0.078 per additional automated attendee. You'll receive an automated email alert as you approach your attendee limit, giving you the opportunity to upgrade your plan or manage attendance to avoid extra charges.