# Credits and rates

What EasyWebinar credits are, what uses them, the order they're spent in, and where to find the current rate for each AI feature and message.

- Applies to: Every EasyWebinar account · balance and history under Settings → Credits & Usage
- Status: Live
- Verified: 2026-10-26
- Canonical page: https://easywebinar.com/product-docs/reference/credits-and-rates/

**Credits** pay for the parts of EasyWebinar that cost money each time they run: AI features, and SMS and WhatsApp reminders. Each credit is worth **$0.01**. Your plan adds credits every month, you can buy more at any time, and every charge is listed in your activity history. SMS and WhatsApp have their own rate pages because their price depends on the country you send to.

## At a glance {#at-a-glance}

| | |
|---|---|
| Value of one credit | $0.01 |
| Where credits come from | Your plan each month, rollover, and credits you buy |
| When credits are taken | When a message is sent or an AI feature runs |
| Spending order | Plan credits, then rollover, then purchased |
| Do purchased credits expire? | No |
| Where to see every charge | **Settings → Credits & Usage → Activity history** |
| Balances | EasyWebinar and EasyCRM each have their own |

## What uses credits {#what-uses-credits}

| What | How it's charged | Rate |
|---|---|---|
| AI features | By how much text the AI reads and writes | [AI rates](#ai-rates) |
| SMS reminders | Per segment of each message, by the country you send to | [SMS rates by country](https://easywebinar.com/product-docs/reference/sms-rates/) |
| WhatsApp reminders | Per message, by the message's category and the country you send to | [WhatsApp rates by country](https://easywebinar.com/product-docs/reference/whatsapp-rates/) |

Email reminders from the [Notifications tab](https://easywebinar.com/product-docs/webinars/notifications/reminder-emails/) don't use credits. EasyCRM's emails, SMS and calls use its own [monthly sending allowance](https://easywebinar.com/product-docs/reference/limits-and-defaults/#easycrm-allowance).

## The order credits are spent in {#spending-order}

1. **Monthly plan credits.** They reset at the start of each billing cycle.
2. **Rollover credits**, if you have any.
3. **Purchased credits.** They never expire.

Credits you've bought are only touched once your plan's credits for the month are used up.

## AI rates {#ai-rates}

Most AI features are charged by **tokens**: the text the AI reads (your prompt and any material you give it) and writes (its answer). A token is about four characters of English, so a longer prompt or a longer answer uses more credits, and the same feature can cost a little more or less each time. [Create with AI](https://easywebinar.com/product-docs/ai/create-with-ai/#credits) shows its credits at the top right of every step.

Your current rates are in **Settings → Credits & Usage → Credit costs**, and **Activity history** shows the exact credits each use took.

## See what you've spent {#activity-history}

Open **Settings → Credits & Usage → Activity history**. Every charge is listed with what it was for and the credits it used. Group it by day or by category to see where your credits go.

## Estimate what you'll need {#estimate}

On **Settings → Credits & Usage → Overview**, click **Estimate what you need**. Choose SMS or WhatsApp, the country and how many messages you'll send, and the estimator shows the credits needed and which amount to buy.

## Limits and things to know {#limits}

- **Rates can change.** This page shows the current rate card, and the rate in effect when a message is sent is the one charged.
- **At 0 credits**, AI features and SMS and WhatsApp reminders pause until you add credits. Email reminders aren't affected.
- **Auto top-up** adds credits when your balance drops below a level you choose, so a launch never stops halfway.
- **Each product has its own balance.** EasyWebinar credits can't be spent in EasyCRM.

## Common questions {#common-questions}

#### How much is one credit worth? {#faq-value}

$0.01. Larger purchases add bonus credits on top.

#### Do credits expire? {#faq-expire}

Plan credits reset each billing cycle. Purchased credits never expire.

#### Why did the same AI feature cost a different amount twice? {#faq-ai-varies}

AI is charged by the text it reads and writes. A longer prompt or answer uses more.

#### What happens when I run out? {#faq-run-out}

AI features and SMS and WhatsApp reminders pause until you add credits. Turn on auto top-up so it doesn't happen during a launch.

#### Can I use EasyWebinar credits in EasyCRM? {#faq-easycrm}

No. Each product has its own balance, and EasyCRM sends from its own [monthly allowance](https://easywebinar.com/product-docs/reference/limits-and-defaults/#easycrm-allowance).

#### Where do I see what each credit was spent on? {#faq-where}

In **Settings → Credits & Usage → Activity history**.

## Related {#related}

- [SMS rates by country](https://easywebinar.com/product-docs/reference/sms-rates/): segments, what makes a text cost more, and where to find each country's rate.
- [WhatsApp rates by country and category](https://easywebinar.com/product-docs/reference/whatsapp-rates/): message categories, and what makes a message cost more.
- [Limits and defaults](https://easywebinar.com/product-docs/reference/limits-and-defaults/#ai-credits): Create with AI credits and EasyCRM's sending allowance.
- [Webinar reminder emails](https://easywebinar.com/product-docs/webinars/notifications/reminder-emails/#sms-whatsapp): where text and WhatsApp reminders are set up.